Terms & Privacy
Sunset Beach Club — Powered by BeachBook
1. Acceptance of Terms
By accessing and using Sunset Beach Club’s booking platform (powered by BeachBook), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Booking & Payment
All bookings are subject to availability. When you make a booking, you agree to pay the full amount displayed at the time of booking.
- Payments are processed securely via Paystack.
- Prices are displayed in Nigerian Naira (\u20A6) and include applicable taxes.
- A booking is only confirmed once payment has been successfully processed.
- You will receive a confirmation email with your booking details and a QR code for check-in.
3. Cancellation & Refunds
We understand plans change. Our cancellation policy is:
- 24+ hours before: Full refund to original payment method.
- Within 24 hours: 50% refund.
- On the day: No refund.
Refunds are processed within 3-5 business days. Sunset Beach Club reserves the right to cancel experiences due to weather or safety concerns, in which case a full refund will be issued.
4. Guest Responsibilities
- Arrive at least 15 minutes before your scheduled time.
- Follow all safety instructions provided by staff.
- Treat other guests, staff, and property with respect.
- You must be 18 or older to book, or have a parent/guardian book on your behalf.
5. Liability
Sunset Beach Club and BeachBook provide experiences as described but cannot guarantee weather conditions or third-party services. Participation in water-based activities carries inherent risks. Guests participate at their own risk and may be required to sign a liability waiver.
6. Changes to Terms
We may update these terms from time to time. Continued use of our platform constitutes acceptance of any changes. Material changes will be communicated via email.
7. Contact
For questions about these terms, contact us at hello@sunsetbeachclub.ng or visit our Contact page.
1. Information We Collect
We collect information you provide directly when using our platform:
- Account information: Name, email address, phone number.
- Booking information: Dates, party size, special requests, payment details.
- Usage data: Pages visited, features used, device and browser information.
- Communications: Messages sent through our contact form or support channels.
2. How We Use Your Information
- Process and manage your bookings.
- Send booking confirmations, reminders, and receipts.
- Improve our services and user experience.
- Communicate about promotions and new experiences (with your consent).
- Comply with legal obligations.
3. Information Sharing
We do not sell your personal information. We may share information with:
- BeachBook (platform provider): To facilitate bookings and payments.
- Paystack: To process payments securely.
- Service providers: Who assist with operations (e.g., email delivery).
- Legal authorities: When required by law.
4. Data Security
We implement appropriate technical and organizational measures to protect your data. Payment information is processed by Paystack and never stored on our servers. All data transmission uses SSL encryption.
5. Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent for marketing communications.
- Lodge a complaint with the relevant data protection authority.
6. Cookies
We use essential cookies to keep you logged in and maintain your session. We use analytics cookies to understand how our platform is used. You can manage cookie preferences in your browser settings.
7. Contact
For privacy-related inquiries, contact us at privacy@sunsetbeachclub.ng or via our Contact page.